Information for partners and clients

ISO 9001:2000

The administration of Chisinau International Airport has taken a strategic decision concerning the implementation of innovations within the enterprise management through creating a quality management system according to the international standard ISO 9001:2000.

In order to realise its policy and reach the priorities in the quality field, as well as ensure the compliance of the provided services with the customers’ requirements, the implementation of the international quality

standards refer to the following aspects:

requirements on the quality:

• ensuring safety when taking-off and landing;
•  customers service by a highly qualified personnel;
• ensuring a high level of technical situation of serving means of transport, buildings and facilities;

requirements referring to the prompt service provision:

•  quickly notifying the passengers of the operated flights and the potential alterations;
• continuous modernisation and technical reequipment of the airport infrastructure, taking into consideration the fast technique development, thus contributing to the quick services provision;
• by separating the passenger traffic (VIP Lounge and Official Delegations Hall), the enterprise administration aims at meeting the customers’ high requirements;

competitive price:

• efficient use of proper resources for the exploitation and modernization of airport infrastructure;
•  the high level of the employees’ productivity contributes to the best determination of prices formation.